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CSP 101 Certification Course

CSP 101

CSP 101 is the Arise Basic Certification Course. It qualifies you as a Client Support Professional (CSP) and gives you the foundation to successfully understand the relationship between Arise and the Independent Business Owners. It will also teach you how to succeed as a CSP, obtain service hours and service revenue and how to choose a client that is right for you.

Completing CSP 101

You can complete CSP 101 in as little as one day. Once you start you have 7 days to complete CSP 101 and a maximum of 2 attempts to pass with a 73% or higher. If you do not pass CSP 101, you will not be able to continue with the Admissions process and your profile will be inactivated.

As a matter of fact, if you fail any part of the Admissions process, you will be notified via email and your profile will no longer be active. You won’t be able to create another profile and you will be unable to service clients on behalf of the Assist A Boss Team.

Cost

If you are a student or affiliated with the military (active duty, veteran or spouse), you can receive CSP 101 for FREE ($99 value). Just email a copy of your student ID to student@arise.com or proof of military affiliation to military@arise.com. Please be sure to include your full name and CSP ID in the email.

For all others, CSP 101 costs $99 but is frequently on sale for $19.99. You can certainly wait until CSP 101 goes on sale; however, the sooner you complete CSP 101, the sooner you can secure your seat in a training class. Seats go quickly!

Taking the Background Check

background check

The background check is part of the Arise Admissions Process and costs $7.95. You typically receive the results from your background check within 48 – 72 hours after submission.

If you have been waiting longer than two days, send an email to admissions@admissions.arise.com or chat with an Admissions Specialist.

Background Check Disqualifiers

We are unable to do business with individuals that have been convicted, pled guilty or pled no contest to any felony, or certain misdemeanor charges, including but not limited to:

  • theft,
  • fraud,
  • drug,
  • violence
  • or similar situations.

In addition, certain Arise clients require background checks in order to access their systems and interact with their customers. Should your background report reveal that you have an disqualifying criminal history you will not be permitted to continue and your profile inactivated.

Background Check Process

Just like the voice assessment, the background check is also conducted in two parts:

  • Phase 1 includes a national/instant criminal history report and a SSN Trace + Past Address history report.
  • Phase 2 begins after you have fully enrolled in a client opportunity certification course. This phase of the background check includes a county criminal history report for each county you have resided in the last 7 years. By phase two you would have passed already CSP101 and paid for the certification course. Assist A Boss will not refund any associated costs should you fail phase two of the background check.

The background check DOES NOT include a credit report.

Tips for a Good Voice Assessment

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The Arise voice assessment is a free and fast, 10 minute evaluation conducted over the phone. It measures your voice quality and your ability to interact with customers.

The test is composed of 2 parts:

  1. Question-building or forming a question based on the prompts you will hear. (For example you may hear a prompt that says: “Ask me where you live.” You will then say “Where do you live?”)
  2. Rearranging sentences based on scrambled words on your screen

You only have ONE attempt to get this right. You cannot re-record your answers once you complete each question and you cannot re-take the voice assessment once it’s submitted. When you get to the voice assessment, I recommend that you play the video on the upper right side of the page to find out what is expected from you. When you take the voice assessment, make sure that you are: enthusiastic, user proper enunciation, speak clearly, use the appropriate grammar and most importantly, FOLLOW DIRECTIONS.

Voice Assessment Tips

  • Do not use a speakerphone to take the test. It distorts the call quality.
  • It is best to use a landline to conduct the voice assessment, but you can use a cell phone. Just make sure you are in an absolute quiet environment, have good reception and battery.
  • However, if you know that your cell doesn’t project the clearest voice quality DON’T use it.
  • And this goes without saying, the assessment must be taken by the individual named on the application. Any assessment recorded by a third party will result in the automatic disqualification of all parties involved.