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8 Tips on How to Make Employees more Productive Part 1

Make employees more productive

keyboard support effective communication

Modern managers are always seeking ways to make employees more productive. The current economy is not only hard on individuals seeking work, but can be challenging for managers who are trying to hold on to good talent. While companies can’t make every employee happy all of the time, they can at least acknowledge and address some of the top reasons that talented employees leave. One of these reasons is that many workers don’t feel like they are being productive in their current line of work.

The following are 8 professional tips to make employees more productive, happy, and less likely to abandon ship.

[note note_color=”#efefef”][dropcap]1[/dropcap]Be a Good Employer. One effective way to make employees more productive is to take a look in the mirror. Are you the best manager you can be? Is the company competitive in terms of benefits and services available to employees? Even the most traditional benefits like retirement, have been cut from modern businesses. Hold on to these perks in order to make your company more attractive. Make sure to talk with, not to, employees about expectations, rules, and appropriate conduct. And most importantly be consistent, don’t display favoritism as it initiates hostility, conflict, and resentment.[/note] [note note_color=”#efefef”][dropcap]2[/dropcap]Make Them Feel Valued. Be encouraging and always be ready to publicly praise employees. This goes a long way, and instills loyalty in employees. If an employee makes a mistake, instead of berating the person, talk to them with positive language and encourage them to do better.[/note] [note note_color=”#efefef”][dropcap]3[/dropcap]Offer a Broad Picture. Managers can make employees more productive by revealing long term goals and objectives. Sharing the vision of the business sparks inspiration and serves as a motivator for employees to meet short term goals.[/note] [note note_color=”#efefef”][dropcap]4[/dropcap]Share Goals, Not Just Instructions. If management feels that sharing the big picture will somehow not make employees more productive, they should at least share short term goals so that that employees know why they are being asked to complete a particular task. Ensure new employees touch base with you frequently in order to keep them on track with goals and to offer guidance. Let seasoned employees choose their own path to complete goals once they are shared. Avoid hovering over them, a little trust goes a long way.[/note]

How to Deal with Unhappy Customers

Bill Gates - unhappy customers

Unhappy customers….who needs them? Not!

No one likes to receive a complaint, but it really is a matter of whether they arrive sooner or later. 96% of unhappy customers don’t actually complain. However, 91% of them will simply leave and never come back. Knowing this, wouldn’t you agree that a complaining customer is sometimes better than one that is silent but halfway out the door? Having unhappy customers might be a second chance in disguise. Here are some tips to help you deal with unhappy costumers.

It’s all About Brand Reputation

In this era of social media, people frequently turn to social networks to complain, and they can be really rude about it sometimes. What you need is the skill not to respond unkindly, because your answer may well be read by anyone. Protect your brand by being kind – always.

It’s not Personal

Always remember that complaints are not personal, and that the customer’s anger is not directed to the employee, but towards the company in general. This fact will help you to remain calm and polite. If you listen with understanding & sympathy, even the angriest customer will calm down.

Listen Carefully to Unhappy Customers

Find out what their problem is, so you can work towards alleviating it and not towards a solution that does not actually help them in any way. The point is to resolve the customer’s issue.

Before taking action, verify that what you’re doing really helps the customer by asking the customer himself/herself. Once a resolution is agreed, act quickly to implement it. All the customer really wants is a listening ear that will respect their point of view, and work towards helping them.

Don’t make Excuses

No matter what or who caused the problem, never blame your customers (even if they have caused the issue). Making excuses is simply a waste of time, and it makes customers even more annoyed. Instead, take full responsibility and do whatever you can in your power to solve the problem as quickly as possible.

A Unique Opportunity to Improve your Service

Think about customer complaints as opportunities to improve your service and to transform unhappy customers into fans. Your most unhappy customers are your greatest source of learning.

Employees who handle customer service complaints quickly, efficiently and professionally take advantage of a unique opportunity: the chance to turn an unhappy customer into a satisfied customer. According to a report by White House Office of Consumer Affair, happy customers who get their issue resolved tell about 4-6 people about their experience. Not bad, right?

Next time you have to deal with a disappointed customer, remember that it takes 12 positive experiences to make up for one unresolved negative experience, so believe me when I say that you do not want to miss even one chance to turn a negative experience into a positive one.

We appreciate Zopim for this Original Article.

CSP Tips and Qualities of a Successful Client Support Professional


Succeed as a Client Support Professional with these helpful CSP tips!

CSP Tips 1 – Self Motivation

Working from home is very rewarding, but it does take discipline. Assist A Boss is here to support you all day, but we cannot make you work if do not want to work. It is on you to answer the phones, respond to emails and/or assist online customers via web support. Servicing the clients is your bread and butter and how you earn money. You must be self-motivated. There is no one hovering over your shoulder to make sure that your work gets done.

CSP Tips #2 – Punctual and Dependable

The reality here, is there are going to be more distractions in your home office, but that doesn’t have to change your work ethic or how you get work done. Even if you are working from your sofa, you are still working. Prepare yourself each day by “arriving” to work on time, eating lunch or dinner on a tight schedule and managing your time throughout the day. You choose your schedule, so there is no reason why you shouldn’t be able to stick to the schedule that YOU chose.

CSP Tips #3 – Turn Bad into Good

This is a customer service position and you are engaging and interacting with real customers. While we wish that all of our customers are pleasant, they are not. You cannot have the good without the bad – it just comes with the territory – but it’s imperative that you are positive and optimistic and remain professional and capable of providing a high level of service regardless of the situation. We are not implying that you have to succumb to verbal abuse, but you do need the ability to turn your customer’s frown upside down.

In summary, our most successful agents exhibit the following qualities:

  • Self-motivated
  • Punctual and dependable
  • Professional and capable of providing a high level of service
  • Positive and optimistic

Tips for a Good Voice Assessment

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The Arise voice assessment is a free and fast, 10 minute evaluation conducted over the phone. It measures your voice quality and your ability to interact with customers.

The test is composed of 2 parts:

  1. Question-building or forming a question based on the prompts you will hear. (For example you may hear a prompt that says: “Ask me where you live.” You will then say “Where do you live?”)
  2. Rearranging sentences based on scrambled words on your screen

You only have ONE attempt to get this right. You cannot re-record your answers once you complete each question and you cannot re-take the voice assessment once it’s submitted. When you get to the voice assessment, I recommend that you play the video on the upper right side of the page to find out what is expected from you. When you take the voice assessment, make sure that you are: enthusiastic, user proper enunciation, speak clearly, use the appropriate grammar and most importantly, FOLLOW DIRECTIONS.

Voice Assessment Tips

  • Do not use a speakerphone to take the test. It distorts the call quality.
  • It is best to use a landline to conduct the voice assessment, but you can use a cell phone. Just make sure you are in an absolute quiet environment, have good reception and battery.
  • However, if you know that your cell doesn’t project the clearest voice quality DON’T use it.
  • And this goes without saying, the assessment must be taken by the individual named on the application. Any assessment recorded by a third party will result in the automatic disqualification of all parties involved.