Home Improvement Sales & Customer Service

Categories Customer Service, Phone, Sales
Description Inbound sales, customer service, and store support.
Pay Range $12.50 – $15 per hour
Service Hours Sunday – Saturday: 6 am EST to 2 am EST
Course Fee $9.99
Start Date Monday, June 15, 2020
End Date Friday, July 10, 2020
Course Times 8 am – 11 am, 10 am – 1 pm, 12 pm – 3 pm, 2 pm – 5 pm, 6 pm – 9 pm, 8 pm – 11 pm
Paid/Unpaid Training Paid, during nesting only
Nesting Begins Friday, June 26, 2020
Job Duties
  • Assist customers with product questions.
  • Place new orders.
  • Handle existing orders, returns, and replacements.
  • Provide store specific support.
  • Contact vendors for shipping information.
Additional Documents & Testing Affidavit of Identification, Enhanced Background Check, Drug Test
SOW Requirements
  • Minimum of 60 service hours per invoice period to qualify for the MAX service revenue.
  • 5 hours required on Sat and/or Sun.
Equipment Requirements
  • USB VoIP headset
  • Dual monitor setup
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