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Job details

Salary

$15 an hour

Job Type
Full-time
Number of hires for this role
10+

Full Job Description

There are a lot of great things happening at ARS!!

  • Starting pay $15.00
  • After 90 days you’ll be prompted and receive a pay increase to $16 per hour
  • Multiple start dates
  • Limited Time Only- **Sign On Bonus**

INTERVIEWING NOW!!! Come join a casual and fun work environment. Start working as quickly as possible.

We are searching for Call Center Representatives to add to our growing team here in Jacksonville. This position offers a competitive hourly rate ($15) PLUS Monthly Bonus Incentive, based upon performance.

ARS helps customers resolve their overdue accounts with dignity, transparency, and recognition of each individual’s financial situation. ARS brings more than 25 years’ experience in the industry and we have an exciting opportunity for you.

Now more than ever, our jobs matter and we all want a career we can rely on. At ARS we are stronger than ever and as an Account Representative, you will be the lifeline of the company, working with customers in their financial situation and identifying the best means of recovery by negotiating payment terms with empathy, professionalism, and tact.

This position will be worked at our office location 7954 Baymeadows Way – Building 7 Jacksonville, FL 32256

JOB RESPONSIBILITIES:

  • Initiate or handle incoming calls with customers by phone
  • Help customers improve their financial position by understanding their situation, responding with empathy, and creating solutions
  • Determine reason for delinquency to secure payment while building rapport
  • Educate customers on account terms and alternate payment programs and methods
  • Negotiate and offer solutions for repayment that best suits the consumer and the business
  • Balance scripted conversation with natural rapport, and provide accurate and detailed documentation of account to ensure proper follow-up

REQUIREMENTS:

  • Ability to successfully pass criminal background check, along with a drug screen, and credit check.
  • Ability to reliably work base schedule of Monday-Friday 8:00am-5:00, one evening shift (12:00pm-9:00pm) per week (after Training), and one 4-hour Saturday shift per month (after Training).
  • Must have a high school diploma or GED
  • Proficiency with Windows and moderate typing skills
  • Ability to think critically and problem solve, quickly learn new things and strong individual drive and competition or achievement driven

JOB BENEFITS:

At ARS we enjoy 8 paid holidays to spend with your family and friends. Full benefits that include medical, dental, vision and 401k. Eligible employees begin to accrue PTO hours per the scheduled rates beginning with the first pay period. A business casual dress code, as long as its professional; dress comfortably and with your own style. Wellbeing initiatives and daily motivation through our social media platforms. Start with a friend and enjoy the benefit of our employee referral program.

DISCLAIMER:

ARS is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on race, religious creed (which includes religious dress and grooming practices), color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (which includes pregnancy, childbirth, breastfeeding, and related conditions), gender, gender identity, gender expression, age, sexual orientation, military or veteran status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. All such discrimination is unlawful.

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid sick time
  • Paid time off
  • Vision insurance

Physical Setting:

  • Call center

Schedule:

  • Monday to Friday
  • Weekend availability

Supplemental Pay:

  • Bonus pay

Work Location:

  • One location

Work Remotely:

  • No
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